FAQS
- Home
- FAQS
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to [email protected].
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Message Us

Contact Us
Frequently Asked Questions
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder